The Sènia Group proposes hiring a cancellation guarantee that covers, under certain circumstances, the reimbursement of all or part of your stay.
COVERAGE AND BENEFITS:
- The subscription to the cancellation guarantee package is strongly advised. The amount is 20€/week, 3€/night. This amount must be fully payed at the time of the booking.
- The cancellation includes the correspondent reimbursement of the costs of your stay, after deducting the management fees and the amount of this guarantee, upon presentation of proof of the cancellation in the following circumstances
- Group Sènia will not refund for any reason not covered by this guarantee.
In case of one of the following events occurs before your arrival:
- Serious illness or serious accident or death of the owner or spouse (or legal partner) or one of its ancestors or direct descendants, sons or daughters
- Death of a brother, sister or stepbrother/sister
- Considerable material damage to your property requiring your presence.
- Loss of job, except for contracts of less than one year
- Accident or theft of your vehicle and / or caravan that occures during your route (direct) to the campsite.
- Obtaining, after the reservation date, a contract of indefinite duration by a person registered with the employment service for more than 1year.
YOU WILL BE REFUNDED:
- 100% If the events described above occur between the booking date and 30 days before the expected date of arrival, you will be refunded the total down payment as a reservation fee (minus the booking fees and the cost of this guarantee)
- In the event that these events take place within 30 days prior to the expected date of arrival, that the reason for cancellation corresponds to any of the above, and has contracted the cancellation guarantee, we will keep the deposit delivered to the account of the stay (deducting the reservation costs and the cost of the guarantee), for another stay with us of the same number of nights or more during this season.
- In case you have to cancel with more than 30 days before the expected date of arrival and the reason for its cancellation does not correspond to any of the assumptions above, the total given in account (minus the booking fees and the cost of the guarantee) can be refunded as a discount on another stay during the same season and subject to availability.
- In case you have to cancel with 30 days or less before the expected date of arrival and the reason for its cancellation does not correspond to any of the assumptions above, the total given in account will not be refunded.
- No discount will be applied in case of late arrival or early departure if the reason does not correspond to any of the assumptions above.
If one of the above mentioned events take place during your stay and you have to leave the campsite before the expected date of departure, 80% of the value of the unused days until the final date of your reservation will be refunded.
- Damage resulting from foreign war, civil war, strike, nuclear / radioactive effects or terrorism.
- Damage caused directly by the holder or members enrolled in the reserve
- Suicide or attempted suicide of the owner or members enrolled in the reserve
- Accident, illness or death:
- Any cause occurred prior to the acquisition date of the guarantee
- Illness that is the consequence of a chronic disease
- Causes that affects people over 80 years unless that person’s death occurs less than 5 days before the start date of stay
- Depression leading to an hospitalisation of less than 3 days.
- Weather conditions
WHAT TO DO IN CASE OF AN INCIDENT?
- Within 24 hours, you must advise the reservations department by email about the incident that prevents the stay.
- Send an e-mail requesting the cancellation of your booking
- Send to the reservations department the following documentation:
- A medical certificate explaining the nature, origin and severity of the accident or disease.
- Any other proof of the incident
- 3€/night for a stay of less than 7 nights
- 20€/week, for a stay of 7 nights
Example: for a stay of 10 nights, you pay 20€ (7 nights) + 9€ (3€/night x 3 nights) = 29€